API reference
ContactFields
The ContactFields object.
| Field | Type | Description |
|---|---|---|
attributes |
object | What an agent may say about them: its {{placeholders}} take these by name. Kept as text. |
name |
string | What the console calls them. Never spoken. |
phone |
string | Their number, in international format. |
timezone |
string or null | Where they are, like Asia/Riyadh: a campaign's calling hours are read there. Leave it out for your organization's own. |